Zendesk administration, Google Workspace architecture, and workflow automation for businesses that are done managing chaos manually.
Most operations consultants leave you with documentation. I leave you with something running.
My work sits at the intersection of operations strategy and technical execution. I find the patterns your team repeats by hand, build the automations that eliminate them, and hand off something your team can maintain without me.
The tools are Google Apps Script, Zendesk, Airtable, and the Google Suite. No new subscriptions. No black-box AI. Clean logic on infrastructure you already own.
Every engagement starts with mapping what actually exists, not what the org chart says exists.
Every engagement ends with something running and a clear handoff. Not a recommendation you'll revisit in six months.
Google Workspace, Zendesk, Airtable. No new tools, no new subscriptions, no new dependencies.
Each engagement is scoped to a specific outcome with a defined deliverable at the end.
A structured assessment of your current operations. I map what your team actually does, identify the manual patterns creating the most drag, and deliver a prioritized action plan. You know exactly what to fix first and why.
One specific problem, automated. Google Apps Script built around the tools you already use. Whether it is data flow between Sheets and Zendesk, auto-generated reports, or eliminating a manual copy-paste step, the output is a deployed script with documentation.
Full configuration or a targeted tune-up. Triggers, automations, macros, AI bot logic, queue routing, and Help Center architecture. Built for how your team actually works, not the default setup no one ever changed.
Built for real organizations, handed off, and still running.
Triggers, automations, macros, AI bot logic, queue routing, and Help Center architecture for a multi-channel retail operation scaling through high-volume holiday seasons. Rated top performer in ticket resolution while simultaneously improving the systems the entire team ran on.
Tracking architecture, outreach templates, and renewal process targeting $7,500 to $12,000 per season across approximately 20 sponsors. Handed off to a volunteer board. Runs without the original builder.
Run routing system, volunteer coordination workflow, and post-event documentation for a community fundraiser. 123 runs, 3 trucks, executed by a volunteer crew with no prior logistics training.
SharePoint and Zendesk knowledge base, visual training materials, and a repeatable ramp process that reduced onboarding time for new hires during peak periods.
I am a Zendesk Certified Administrator and Google Workspace architect based in Saline, Michigan. My background is in customer experience operations, but the work I actually do is find the patterns teams repeat by hand and build the systems that make those patterns disappear.
I have spent a decade building and fixing operational infrastructure for organizations that grew faster than their systems. The work is specific, the deliverables are concrete, and the handoff is clean.
Salt City Services, LLC is my independent consulting practice. I work with small and mid-sized businesses that need someone who can see the whole system and build the part that is missing.
Tell me what is broken. I will tell you what to address first and whether we are a good fit to work together.